Wallet & Refunds
Last updated: 1 November 2026
This policy is part of the Zirpi Terms of Service. Zirpi is operated by AugmentusVentures LLC.
1. How paying works
- You top up a prepaid wallet in euros, US dollars or pounds. Prices include VAT where it applies.
- Every video comes with a fixed quote shown before anything is made. When you accept it, the price is locked: it never changes afterwards.
- Your wallet shows two balances: paid balance (money you added) and bonus credit (promotions, referrals). Bonus credit is used first.
2. Your paid balance never expires
Money you add stays in your wallet until you use it. You can ask for a refund of your unused paid balance at any time by writing to support@zirpi.ai; we refund it to your original payment method within 14 days.
3. Bonus credit
Bonus credit is a gift, not money: it has no cash value, cannot be refunded or transferred, and may expire. Its expiry date is always shown when you receive it.
4. Failed generations are never charged
If a generation fails or breaks on our side, you are not charged for it: the amount goes back to your wallet automatically and appears as a refund in your history. Each quote also includes free rerolls per shot; extra rerolls are priced before you click.
5. Your right of withdrawal (EU and UK consumers)
You have 14 days from a top-up to withdraw and get your money back for the part you have not used. When you ask us to start making a video, you agree that we start right away and that you lose the right of withdrawal for that video once it has been delivered. Unused balance always stays refundable as described in section 2.
6. Subscriptions (if you choose one)
If we offer a subscription, you see its price and renewal date before you subscribe, we remind you by email before each yearly renewal, and you can cancel in one click from your settings. Cancelling stops future renewals; you keep access until the end of the paid period.
7. Chargebacks
If something looks wrong on your statement, write to support@zirpi.ai first: we answer quickly and refunds are faster than a bank dispute. Payments appear on your statement as ZIRPI.